TERMS AND CONDITIONS
Effective Date: November 27, 2025
1. Acceptance of Terms
By accessing or using the Joshua Bradley Luxury website (“the Website”) or engaging in any transaction with us, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use the Website or our services.
2. Additional Policies
These Terms and Conditions operate alongside the following policies, all of which form part of your agreement with Joshua Bradley Luxury:
Where there is any conflict between these Terms and Conditions and a specific policy, the terms of the specific policy will apply.
3. Amendments to Terms
We may update or amend these Terms and Conditions at any time without prior notice. Continued use of the Website or our services constitutes acceptance of any changes.
4. Website Use and Availability
We aim to maintain accurate and up-to-date information; however, we do not guarantee that the Website will be error-free, uninterrupted, or free from inaccuracies. We reserve the right to modify or remove content at any time.
5. Intellectual Property
All content on the Website, including text, images, logos, and product descriptions, is the property of Joshua Bradley Luxury and protected by copyright and intellectual property laws. You may not copy, reproduce, or distribute any content without written permission.
6. Account Registration
If you create an account on the Website, you are responsible for maintaining the confidentiality of your login details. You must be at least 18 years old to register. We reserve the right to suspend or delete accounts that breach our policies.
7. Order Acceptance and Payment
Placing an order on the Website does not constitute acceptance. An order is only confirmed once payment has been received and we have issued a confirmation.
We reserve the right to refuse or cancel any order, including high-value transactions, suspected fraudulent activity, or pricing errors.
We may request identification or additional verification before dispatching high-value items.
8. Pricing and Product Descriptions
All prices are listed in GBP unless stated otherwise. While we aim for accuracy, we reserve the right to decline or cancel orders affected by genuine pricing or typographical errors.
Items are sold as described, and minor variations in colour, condition, or appearance may occur due to photography or device settings.
9. Shipping and Delivery
All shipping terms, delivery times, tracking requirements, and insurance options are governed by our Shipping and Fulfilment Policy.
Risk passes to the customer upon delivery. Customers must inspect items immediately and report any issues within the timeframe stated in the policy.
10. Returns and Refunds
Returns and refunds are governed entirely by our Refund & Returns Policy.
Certain items, including earrings and personalised items, may be exempt from return.
11. Deposits, Reservations and Buy-Backs
Deposits, item reservations, payment holding periods are governed by the Item Deposit Policy.
Deposits are non-refundable unless explicitly stated in writing.
12. Selling Items to Us
All transactions where customers sell items to Joshua Bradley Luxury are governed by our Selling to Us Policy.
Customers must provide valid identification, proof of ownership, and comply with packaging and shipping requirements.
13. Repairs and Servicing
Any repair or servicing work carried out by Joshua Bradley Luxury is governed by our Service and Repair Policy.
Repair times, warranties, liabilities, and authorisations are defined within that policy.
14. Fraud Prevention and Compliance
All transactions, online or in person, are subject to our Anti-Fraud Policy and relevant AML/KYC regulations.
We may request identification, proof of address, verification documents, or additional checks at any time.
Suspicious or fraudulent activity may result in order cancellation, account closure, reporting to authorities, and retention of items or funds until investigations conclude.
15. Customer Responsibilities
Customers must ensure all information provided is accurate, including contact details, delivery addresses, payment information, and item descriptions (when selling to us).
Misrepresentation, failure to provide accurate details, or fraudulent activity may result in cancellation or legal action.
16. Limitation of Liability
Joshua Bradley Luxury is not liable for indirect, consequential, or incidental losses resulting from Website use, delays, technical issues, or third-party services.
Our total liability for any claim relating to a purchase will not exceed the price paid for the item.
17. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for their content, accuracy, or privacy practices. Accessing external links is at your own risk.
18. Privacy and Data Protection
We process personal data in accordance with our Privacy & Cookies Policy.
By using the Website or entering into a transaction with us, you consent to our data handling practices.
19. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
20. Contact Information
For enquiries relating to these Terms and Conditions, please contact: info@joshuabradleyluxury.com