SHIPPING & FULFILMENT POLICY
Effective Date: November 27, 2025
1. Shipping Methods & Rates (UK Orders)
We provide secure and reliable shipping services across the United Kingdom. The following methods are available:
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Standard Shipping (Free): Applied to items valued under £250. Estimated delivery time is up to 5 business days.
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Express Shipping (Free): Used for items valued over £250 or at our discretion for high-value orders. This service is insured and delivered via next-day delivery.
All parcels are packaged securely and discreetly.
2. Order Processing
Orders are typically processed and dispatched within 2 business days of payment confirmation.
Processing times may be extended during busy periods or for pre-order items. You will receive an order confirmation email followed by a shipping confirmation email containing tracking information once your order has been dispatched.
3. Shipping Address Accuracy
Customers are responsible for ensuring the shipping address provided at checkout is accurate and complete. We are not liable for delays or failed deliveries resulting from incorrect or incomplete address details. If you need to amend your address after placing an order, please contact us immediately. Changes cannot be guaranteed once processing has begun.
4. Tracking Information
Tracking details will be provided via email once your order has been dispatched. You can monitor your parcel’s progress through the carrier’s website.
5. Delivery Terms
We use trusted third-party carriers to deliver your order. While we aim to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:
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Severe weather
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Carrier delays
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Strikes or industrial action
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Seasonal demand
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Customs delays (for international orders)
6. International Shipping
International shipping is available to selected regions. Customers are responsible for all customs duties, taxes, and import fees applicable in their destination country. For international returns, customers must cover all return postage and customs charges. Delivery timeframes vary depending on the destination and customs clearance procedures.
7. Signature Upon Delivery (High-Value Orders)
All high-value orders require a signature upon delivery. Parcels will not be left in safe places, with neighbours, or unattended to ensure secure receipt.
8. ID Verification (High-Value Orders)
For security and fraud prevention, we may request photo ID or proof of address before dispatching high-value orders. Dispatch may be delayed until verification is completed.
9. Restricted Delivery Locations
For security reasons, we do not deliver to P.O. boxes, parcel lockers, or unattended collection points. A full residential or business address must be provided.
10. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier will provide instructions for redelivery or collection.
It is the customer’s responsibility to arrange redelivery. We are not liable for delays or fees resulting from missed delivery attempts.
11. Parcels Marked as Delivered
Once a parcel is marked as delivered by the carrier, liability transfers to the customer. If you believe your parcel is missing, we will assist with an investigation, but compensation cannot be guaranteed until the carrier’s investigation is complete.
12. Packaging & Discretion
All items are packaged securely and shipped in plain, discreet packaging with no reference to luxury goods or high-value contents.
13. Pre-Orders
Pre-order items may have extended dispatch times. Estimated availability dates will be listed on the product page but may vary due to supplier production schedules.
14. Responsibility After Delivery
Responsibility for the item transfers to the customer once delivery is confirmed by the carrier. Please ensure someone is available to receive the parcel or choose a secure delivery location.
15. Returns
For full details regarding returns, please refer to our separate Refund & Returns Policy.
16. Contact Information
For queries relating to shipping, delivery, or order support, please contact our customer service team: sales@joshuabradleyluxury.com
17. Policy Revisions
This policy may be updated from time to time. Revisions will be posted on our website and apply to all orders placed after the updated effective date.