REFUND & RETURNS POLICY

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Effective Date: November 27, 2025

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1. Eligibility
 

This policy applies to all purchases made online and in store. Returned items must meet the following conditions:

• Items must be unused, in their original condition, and include all original packaging, certificates, authenticity cards, dust bags, boxes, and accessories.

• Earrings cannot be returned unless faulty, for hygiene reasons.

• Items showing signs of wear, damage, tampering, cleaning, polishing, alteration, resizing, engraving, or modification will not be accepted.

• If delivered with a security tag or seal, it must remain attached and unbroken. Tampered or removed tags invalidate eligibility.
   

2. Timeframe
 

You must initiate your return within 14 days of delivery or collection. Returns requested after this period may not be accepted.
 

3. Return Authorisation
 

To initiate a return, please contact our customer service team with your order number, the item(s) you wish to return, and the reason for the return. You will be issued a Return Authorisation Number (RAN) and instructions on how to proceed. Items returned without an authorised RAN may be rejected.
 

4. Return Shipping
 

Customers are responsible for return shipping costs unless the return is due to our error.

• All returns must be sent using a tracked and insured service.

• We cannot accept liability for items lost or damaged during transit.

• We will provide guidance on how to pack your item safely and securely.

• The RAN must be clearly included on the return package.
   

If a return parcel is unclaimed, refused, or returned to sender, return postage costs and any carrier surcharges may be deducted from your refund.
 

5. Condition Requirements
 

Jewellery
 

Jewellery must be unworn, unmodified, and free from scratches or signs of wear. Jewellery that has been resized, engraved, polished, altered, or customised cannot be returned unless faulty.

 

Watches

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Watches must be returned with all:

• Protective stickers intact

• Original links, straps, tags, booklets, and boxes
   

Watches that have been sized, adjusted, or had links removed cannot be returned unless faulty.

 

Handbags & Leather Goods
 

Handbags and leather goods must be unused and free from:

• Scratches

• Creasing or stretching

• Stains, makeup, perfume, or odours
   

All original dust bags, stuffing, and packaging must be included.
 

6. Faulty Items
 

If you believe your item is faulty, it must be inspected by our team before a refund is processed. A refund or replacement will only be issued once a verified manufacturing fault has been confirmed.
 

7. Inspection & Refunds
 

All returned items undergo inspection within 3–5 business days of arrival.

If approved:

• A refund will be issued to the original payment method only.

• Delivery fees are non-refundable unless the item was faulty or sent in error.

• Refund processing may take 3–10 business days, depending on your bank or payment provider.

Items failing inspection will be returned to you.

8. Non-Returnable Items
 

The following items cannot be returned or refunded:

• Custom-made, personalised, engraved, resized, or bespoke items

• Special-order items

• Earrings (unless faulty)

• Items purchased through third-party sellers, marketplaces, or auction platforms

9. Exchanges

We do not offer direct exchanges. If you require an alternative item, please follow the returns process for a refund and place a new order.

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10. Refunds for Gift Card or Voucher Purchases

Items purchased using a gift card, store credit, or promotional voucher will be refunded as store credit only.

11. Contact Information

For assistance with returns or refund queries, please contact our customer service team: sales@joshuabradleyluxury.com

12. Policy Revisions

This policy may be updated periodically. Any revisions apply to all return requests submitted after the updated effective date.