RETURNS POLICY

Last Updated: 20/01/2024

At Joshua Bradley Luxury, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we are committed to providing a hassle-free returns process. Please read our returns policy carefully to understand the guidelines and procedures for returning items.

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1. Eligibility:

   • Our returns policy covers all purchases made through our online store. (Please note: For hygiene reasons, unless faulty, earrings may not be returned.)

   • To be eligible for a return, the item must be unused, in its original condition, and with all original tags, packaging, and accompanying documents.

2. Timeframe:

   • You have 14 days from the date of delivery to initiate a return.

   • After this period, we are unable to accept returns or process refunds.

3. Return Process:

   • To initiate a return, please contact our customer service team through the appropriate channels (e.g., email, phone, or online chat).

   • Provide your order details, including the product(s) you wish to return and the reason for the return.

   • Our customer service team will guide you through the returns process, providing you with a return authorization number (RAN) and any necessary instructions.

4. Return Shipping:

   • The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, item arrived damaged).

   • You MUST use a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item(s).

   • Please include the return authorization number (RAN) provided by our customer service team on the return package.

5. Inspection and Refund:

   • Upon receiving the returned item(s), our team will conduct a thorough inspection to verify their condition and compliance with the return policy.

   • If the item(s) pass the inspection, we will initiate a refund to your original payment method, excluding any shipping charges, within a reasonable timeframe.

   • Refunds may take several business days to process, depending on your bank or payment provider.

6. Non-Returnable Items:

   • Certain items are non-returnable, including but not limited to:

     • Products that have been customised or personalised.

     • Items purchased from third-party sellers or auction platforms.

7. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the returns process for a refund and place a new order for the desired item.

 

Please note that our returns policy is subject to change without prior notice. We encourage you to review this policy before making any purchase. If you have any further questions or concerns regarding our returns policy, please contact our customer service team, who will be happy to assist you.